Online Call Center Specialist

Job Description:

Molina Healthcare is seeking a part-time Online Call Center Specialist for our Indianapolis, Indiana location. As an Associate Level position, the ideal candidate will have a minimum of 4 years of experience in a similar role. We are looking for an independent and energetic individual with strong research skills and attention to detail.

Responsibilities:- Handle incoming calls from members and healthcare providers regarding inquiries and issues- Research and resolve customer concerns in a timely and efficient manner- Update customer information in the database accurately- Follow up with customers to ensure satisfaction and resolution of issues- Collaborate with other team members to provide excellent customer service- Adhere to company policies and procedures to ensure compliance- Maintain a positive and professional attitude at all times

Requirements:- High school diploma or equivalent- Minimum of 4 years of experience in a call center or customer service role- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Excellent research and problem-solving skills- Attention to detail and accuracy- Proficiency in computer systems and databases

Benefits:- Paid Time Off (PTO)- Gym membership- Employee discounts

Working Environment:At Molina Healthcare, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every individual feels valued and respected.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement:Molina Healthcare is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, marital status, veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.