Job DescriptionEmbodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.The Network Support Technician serves as a highly skilled technician for Hokie Passport Services (HPS). The incumbent collaborates with the HPS Network Technician Supervisor in supporting departmental operations and services. Reporting to the Network Technician Supervisor, the responsibilities for this position include installing, repairing, servicing, adjusting and testing of devices, circuitry and components on electronic communications equipment including access and point of sale devices. The Network Support Technician also serves on the EDA on-call schedule.In addition, the incumbent performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech's Principles of Community; and supports the university's motto, Ut Prosim (That I May Serve).Required Qualifications* Experience with electronic equipment and electronic principles.* Knowledge of electrical fundamentals and theory applied in accordance with federal and state codes.* Experience with telecommunication and/or network installations.* Experience in DC low voltage wiring applications.* Demonstrated experience in troubleshooting techniques.* General understanding of the mechanical workings of doors and locking devices.* Ability to operate and understand support equipment such as laptops, VOM, network scanners, cable toner and inductive amplifiers.* Ability to read, interpret and provide technical information based on technical drawings such as schematics, blueprints and wiring diagrams.* Ability to make non-routine repairs through the use of electronic knowledge and application of creative solutions.* Good communication and interpersonal skills.* Ability to work independently as well as in a team.* Ability to safely, frequently, and independently move and handle up to 50 lbs.* Experience with the general use of personal computers.Preferred Qualifications* Associate degree in electronics or a related field or equivalent technical training and experience.* Experience with relational database applications.* Knowledge of basic programming commands and Oracle based systems.* Strong background in repairing and maintaining complex electronic equipment.* Experience with electronic door access hardware installations.Pay Band4Appointment TypeRegularSalary InformationAnticipated starting salary is between $56k - $65kReview DateApril 19, 2024Additional InformationThe selected candidate will be required to successfully complete a criminal conviction check.JOB DUTIESNetwork Maintenance(50%)Maintain network integrity by performing routine and nonroutine maintenance. Troubleshoot and conduct repairs on the campus card reader network to include both software and hardware systems in a timely manner. Troubleshoot and conduct repairs on electronic door hardware failures in a timely manner. Conduct preventative maintenance on system components and equipment (Cash to Card Machines, Merchant Readers, Point of Sales, etc.) and take corrective action when needed. Respond promptly to alarms and system failures. Provide additional support to the Electronics Technician Senior when requested and as needed. Provide system usage instruction and communication to end users both on and off campus as needed.Installation and Repair(30%)Independently install equipment and components, pull wire, mount equipment, and program locations as requested in a timely manner. Provide technical assistance to the Electronics Technician Senior when requested and as needed. Perform preventative maintenance on designated equipment and systems as directed. Contact supervisor when any abnormal issues are found. Conduct repairs as directed.Equipment(10%)Ensure that inventory levels are at adequate levels for repair, maintenance and installation needs. Maintain, track, and verify surplus equipment. Compile, process and complete necessary paperwork associated with the surplus of equipment. Assist with Fixed Assets tracking, reporting, and auditing. Assist the System Administrator with computer hardware installations and equipment maintenance/repair. Assist with the coordination of equipment repairs as assigned.Miscellaneous(10%)Collect funds and process deposits for assigned Cash to Card machines. Provide support to other HPS operations when requested. Serve on the EDA on call rotational schedule.About Virginia TechDedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.If you are an individual with a disability and desire an accommodation, please contactDan ****** regular business hours at least 10 business days prior to the event.
