The EPG Strategic Account Manager will manage a team that provides sales, administrative, application, project management, and field engineering support for a very large strategic customer. This customer purchases a high-volume of unique and custom packages in the electric power space that incorporate a high degree of technical complexity and business risk.
Position Duties/Responsibilities
Manage overall customer relationship by establishing effective communication channels with multiple levels, continually monitoring customer expectations and satisfaction
Understand all customer business objectives, KPIs, and milestones and establish associated reporting and feedback mechanisms
Continuously assess processes and procedures and look for efficiencies that match changing customer demands
Manage relationships and set expectations of key third party partners and suppliers
Demonstrate continuous follow-up behaviors until issues are resolved to the satisfaction of the customer
Lead and direct inside sales, administration, and back-office duties such as estimating, issuing purchase orders, order tracking, inventory levels, cash flow AR/PR, etc.
Lead field support personnel by directing resources for any engineering, application, installation, and commissioning issues with all Caterpillar and third party equipment provided by MacAllister
Be the face of MacAllister for customer field issues by engaging relevant internal and external organizations and individuals
Direct project management functions such as meeting equipment submittal timelines and approvals, equipment production tracking and delivery, contractor coordination, site off-loading and rigging, etc.
Supervisory Responsibilities:
Responsible for the execution and interpretation of policies and for the successful operation of assigned units. Has authority for hiring and disciplining employees.
Position Requirements
Required:
Bachelor's degree in engineering, business management, marketing, or equivalent
Minimum 7 years of sales in a strategic program management function
Strong communication skills, both written and verbal
Excellent organizational and time management skills
Experience with corporate quality and procurement functions in complex and demanding supply chains
Preferred:
Large/Strategic account management experience is preferred
Experience in a supervisory role
5 or more years of experience in a sales function providing custom solutions to customers in the construction industry or similar
Engine and power systems service operations management experience
Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong computer/technology skills (Outlook, Word, Excel and PowerPoint), with the aptitude and ability to leverage data and technology in the performance of responsibilities
Excellent customer relations, interpersonal, time management & organizational skills are essential
Must have high energy, be self-motivated and be able to work independently to achieve goals
Excellent communication skills; both written and verbal
Must have attention to detail with high level of accuracy
Ability to work in a fast-paced, results-oriented, deadline-driven environment
Ability to build strategic partnerships with vendors and co-workers
Occasional day and overnight travel required. A valid driver's license is required.
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).
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