Live Chat Representative

Steel Dynamics in San Antonio, Texas is seeking a reliable and passionate Live Chat Representative to join our dynamic team on a part-time basis.

Responsibilities:- Engage with customers via live chat on our website to provide product information, answer inquiries, and resolve any issues or concerns in a timely and professional manner- Utilize problem-solving skills to address customer needs and ensure a positive customer experience- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to provide seamless customer service across all channels- Demonstrate strong attention to detail to accurately input and update customer information in our system- Stay up-to-date on product knowledge to effectively assist customers with their inquiries- Adhere to company policies and procedures to uphold a high standard of customer service

Requirements:- Minimum of 2 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Ability to multitask and work in a fast-paced environment- Strong problem-solving skills and attention to detail- Proficiency in using live chat software and customer service platforms- High school diploma or equivalent required

Benefits:- Free food provided during shifts- Vision insurance coverage- Gym membership access for employees- Opportunity to work in an environment that values diversity and inclusivity, fostering a culture of belonging

We are committed to equal opportunity employment and provide a fair and inclusive work environment for all employees.

Deadline to apply: May 29, 2024

If you meet the requirements and are ready to join a team that values exceptional customer service and a positive work culture, apply now to become a Live Chat Representative at Steel Dynamics in San Antonio, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.