Live Chat Assistant - Work From Home

Job Description:

Celgene is seeking a driven and energetic Live Chat Assistant to work from home in Indianapolis, Indiana. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support through live chat interactions on our website. The ideal candidate will have at least 4 years of experience in customer service roles and possess strong problem-solving and innovation skills.

Responsibilities:- Respond to customer inquiries and provide product information through live chat- Assist customers with placing orders, processing returns, and resolving any issues or complaints- Collaborate with other team members to ensure a seamless customer experience- Maintain a high level of professionalism and customer satisfaction at all times- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:- 4+ years of experience in customer service or related field- Strong problem-solving skills and ability to think innovatively- Excellent communication skills, both written and verbal- Ability to work independently and manage time effectively- Proficient in typing and computer navigation- High school diploma or equivalent

Benefits:- Disability insurance- Company-provided equipment- Dental insurance

Working Environment:At Celgene, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional customer service and support to our clients while fostering a positive and collaborative work environment.

Deadline to Apply:May 11, 2024

Equal Opportunity Statement:Celgene is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.