Job Description:
We are seeking a resourceful and dedicated Call Center Representative to join our team at T-Mobile in Indianapolis, Indiana. As an entry-level position, this role is perfect for individuals with 1 year of experience looking to start a career in customer service. The ideal candidate will possess strong soft skills in strategic planning and problem-solving to successfully handle incoming calls from customers.
Responsibilities:- Answer incoming calls from customers in a professional and courteous manner- Resolve customer inquiries and issues in a timely and efficient manner- Provide information about T-Mobile products and services to customers- Utilize various software programs to log and track customer interactions- Handle escalated calls from unhappy or dissatisfied customers with patience and empathy- Meet and exceed performance metrics for call quality, customer satisfaction, and resolution times- Collaborate with team members and supervisors to continually improve processes and customer experience
Requirements:- 1 year of experience in a customer service or call center role- Excellent communication and interpersonal skills- Strong problem-solving abilities and strategic planning skills- High school diploma or equivalent- Ability to work in a fast-paced and high-pressure environment- Proficient in using computer software and CRM systems- Willingness to work flexible hours, including evenings and weekends
Benefits:- Medical coverage- Joining Bonus- Paid overtime
Working Environment:Join our team at T-Mobile in Indianapolis and experience a working environment that sparks creativity and motivation. Our office is designed to inspire greatness and facilitate collaboration among team members.
Deadline to Apply: April 24, 2024
Equal Opportunity Statement:T-Mobile is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
