Lead Specialist

Job summary
The Lead Nurture Specialist will support enrollment activities by contacting prospective students and families.They will be responsible for building strong relationships with prospective families through outbound and inbound communications.The successful representative will excel at identifying the needs of the families they serve.
Job seniority: entry level
Responsibilities
• Educate and support families interested in the online program using a consultative approach• Strive to reach registration goals and contribute to business growth• Handle objections and concerns using a consultative approach• Handle Inbound and Outbound calls in a phone queue setting, assisting families with inquiries and registration• Handle chat inquiries from prospective families• Register families using the education management system• Build rapport with prospective families• Understand state enrollment requirements to determine student eligibility• Maintain knowledge of program processes and qualifications• Create and maintain accurate prospect and customer records• Participate in ongoing training• Other duties as assigned
Requirements
• Minimum one year sales related outbound call experience• Willingness to work evenings until 9pm• Reliable internet connection• Prior school enrollment/registration experience is a plus• Prior experience with Salesforce preferred• Bachelor's degree preferred• Experience in customer service and team environment with strong consultative sales skills• Professional phone etiquette• Strong oral and written communication skills• Organizational skills, multitasking skills, and time management skills• Proficient in Microsoft Office• Ability to pay close attention to detail• Flexibility and ability to work in a fast-paced environment• Highly organized and self-motivated• Exceptional interpersonal skills and positive attitude• Customer-focused and a team player