Job Description:
The Knowledge Manager will be responsible for improving company performance through capturing, developing, and sharing knowledge across the organization. This person will leverage knowledge management strategies to uncover organizational knowledge gaps and build strategies for continuous engagement in knowledge assets. Key responsibilities will include managing our internal knowledge base, curating learning resources, and monitoring information channels for knowledge gaps. The ideal candidate will have experience in knowledge management, strong organizational skills, and a passion for promoting a culture of continuous learning. This is fully remote, mid-level position. Essential Functions: Maintain a bird's eye view of all content in the knowledgebase, ensuring consistency in structure and tone, and accuracy of content. Own the knowledge management process including knowledge capture, documentation, organization, maintenance and retrieval. Develop knowledge articles, FAQs, how-to-articles and newsletters. Monitor organizational resources including lobbies, product releases, training materials, and corporate website to unearth relevant content and identify commonly asked questions. Partner with teams across the organization to identify gaps in knowledge. Act as a key point of contact for knowledge-related queries and provide timely and accurate responses to internal stakeholders. Continuously evaluate our knowledge strategy to ensure adoption and effectiveness of knowledge offerings. Recommend new ways to present information and track value. Establish metrics and key performance indicators (KPIs) to measure the effectiveness and impact of knowledge management initiatives. Work closely with IT teams to enhance knowledge management systems and tools. Stay up to date with industry trends and best practices in knowledge management, leveraging this knowledge to enhance the organization's KM practices. Required Skills/Experience: Bachelor's degree. 5+ years of experience working with knowledge management systems/tools and managing online data/content. Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook Strong writing and editing skills. Ability to build strong relationships across a diverse group. Proven track record of managing and delivering simultaneous projects SharePoint knowledge and experience. Preferred Skills/Experience: Master's degree Experience with Salesforce Knowledge Base Automotive Background #LI-Remote The salary range for this position is $56,500 - $106,800. The maximum range shown represents your earning potential with DealerOn for the life time of the role.
The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.
This is a remote position and is available in various US locations; however, it is not open to residents of… Alabama (AL), Alaska (AK), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Hawaii (HI), Idaho (ID), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Massachusetts (MA), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Dakota (ND), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), Washington (WA), Wisconsin (WI), and Wyoming (WY).
About Us: We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it's all due to the talented and diverse team we've been lucky enough to assemble.
Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:
Medical, dental and vision insurance Company matched 401K plan Flexible PTO + Sick Leave 4 weeks paid Parental Leave 8 Paid National Holidays State of the art technology Company-paid basic Life Insurance Voluntary supplemental Life Insurance Voluntary long-term/short-term disability insurance Voluntary Pet Insurance Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work ).
