Innova Solutions is immediately hiring for an IT Help Desk Specialist . Position type: Full-time Contract Duration: 12 months Location: Springfield, MA As an IT Help Desk Specialist , you will be:
· Responsible for Interpreting, evaluating, and resolving, if possible, telephone inquiries pertaining to the functional operation of all installed application, hardware and software products supported by IT.
· Responsible for providing high quality, accurate and time-sensitive service to our customers in a high-volume help desk call centre environment.
· Responsible for providing exceptional customer service in a call centre environment and technical support by troubleshooting, triage, and management of the incident lifecycle, for all supported business groups and products.
· Utilizing internally produced knowledge articles, the internet or seeks advice from peers to help resolve issues.
· Escalating issues to next level support when the solution is unknown or cannot be found within defined timeframes.
· Resolving 70% or more of incidents at first point of contact, achieves performance goals and increased productivity.
The ideal candidate will have :
· High School Diploma or GED equivalent.
· Associate degree is preferred.
· Skills required call center environment, customer service and helpdesk.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Thank you!
Gangotri Chakraborty Associate Recruiter PAY RANGE AND BENEFITS: Pay Range: $20 - $26.60
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits(based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated® Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS
Website: Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at
or
. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
