We are on the lookout for a driven Inbound Customer Service Representative to join our exceptional team at Conexwest Shipping Containers in Lathrop, CA.
Growing your career as a Full Time Inbound Customer Service Representative is a fantastic opportunity to develop useful skills.
If you are strong in communication, planning and have the right initiative for the job, then apply for the position of Inbound Customer Service Representative at Conexwest Shipping Containers today!
This is a remote position.
We are looking for an Inbound Customer Service Representative to manage client communications and provide high quality customer service for our clients. As an Inbound Customer Representative, you will communicate with our customers via email and inbound or outbound calls including sales inquiries, providing order updates, and client customer service.
Ideal candidates will be able to demonstrate excellent communication/customer service skills, knowledge of CRM software, and the ability to manage multiple tasks at once.
Your Responsibilities: Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers who are calling to receive quotes.
Understand customer's needs for sales inquiries and direct them to the relevant sales department.
Communicate within various departments on client communication and needs.
Provide updates and delivery status on invoices.
Handle customer problems by creating a case and directing to the relevant department.
Ability to handle accounting tasks such as updating payment information or closing invoices.
Manage dispatch scheduling matters such as updates, pick-ups and dispatch schedule changes.
Requirements Residing in the United States, ideally East Coast; other states are ok as well.
High School Diploma or equivalent.
At least 2 years of experience providing customer service or sales.
Effective oral and written communications skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly manner.
Good customer service skills; must be passionate about delivering quality service and making a difference in the customer experience.
Ability to listen attentively, solve problems creatively, and create win-win situations with internal and external customers.
Proficiency in Excel, CRM, and other software programs.
Benefits Dental insurance
Health insurance
Paid time off
Vision insurance
Benefits of working as a Inbound Customer Service Representative in Lathrop, CA:
? Company offers great benefits
? Company offers career progression opportunities
? Competitive salary
