Job summary
The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive courteous and efficient service to guests throughout their dining experience.He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.
Job seniority: entry level
Responsibilities
• Approach all encounters with guests and employees in a friendly service-oriented manner.• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards).• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.• Maintain a friendly and warm demeanor at all times.• Comply with certification requirements as required for a position to include Food Handlers, Alcohol Awareness, Safety, etc.• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.• Greet and seat guests at appropriate tables in a timely manner.• Be attentive to guests' needs and assist in providing a pleasant dining experience.• Assist cashier in the collection of money or credit cards from guests and servers as needed.
Requirements
• High School diploma and/or experience in a hotel or a related field preferred.• Must be able to convey information and ideas clearly.• Must be able to evaluate and select among alternative courses of action quickly and accurately.• Must be able to multi-task.• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.• Must routinely meet deadlines.• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.• Must be able to work with and understand financial information and data and basic arithmetic functions.
Key Skills Needed
• Friendly customer service• Attention to detail• Ability to multi-task• Excellent communication skills• Problem-solving• Ability to work with financial information• Knowledge of state liquor laws
Benefits
• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan
