Financial Services Child Support Case Manager - Entry Location Salem, OR (Central Area area) : Initial Posting Date: 04/30/2024 Application Deadline: 05/12/2024 Agency: Department of Justice Salary Range: $3,776 - $5,232 Position Type: Employee Position Title: Financial Services Child Support Case Manager - Entry : The Oregon Department of Justice's Division of Child Support (DCS) is seeking to hire multiple Child Support Case Managers (Entry) for the Division's Financial Services team in Salem. Core skills to be successful as a case manager include critical thinking, attention to detail, customer service oriented, and adaptability. The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon's most valuable resource—our children. You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today! Desired Skills, Experiences, and Attributes Adaptability when facing change in job processes and requirements. Skill in sorting through, and analyzing, mass amounts of information. Professional experience communicating policies, rules, or laws to the public. Computer proficient with a clear ability to learn new systems and methods. Experience using a variety of computer programs to view, enter, edit, and extract information. Ability to independently complete assignments on time. Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught. An ability to work in an environment with frequent interruptions. Primary Duties (in part) Due to the nature of this position, the required work hours during training are 8a.m or 8:30a.m.- 5p.m., Monday through Friday, with an hour or 30 minutes scheduled for lunch. After training is complete alternate or flexible schedules are permitted where business needs allow. Accounting Review cases with attorneys, other states, and customers. Read and interpret court child support orders and modifications. Apply federal laws, Oregon laws and rules, agency policies and procedures. Audit cases and support records to verify they comply with rules, laws, and are accurate, and provide report of audit results. Distribute child support payments to appropriate accounts and evaluate reports to identify payments that should be held or released. Review documents for credit and debit satisfactions and adjust cases. Takes action to bring accounts into balance as necessary. Case Management Manage a case load of customers whom you interview and gather information from to determine child support payments proper distribution and disbursement; including evaluating cases and making changes as they are necessary. Assist child support workers in the field offices with payment questions and resolutions to parents. Support the division by explaining complex accounting practices and procedures to assist with questions. Miscellaneous Provide technical expertise and explain audit results verbally and in writing. Testify at administrative hearings and other judicial and administrative proceedings as to the accuracy of an audit and validity of monies due. Facilitate administrative review process. Required Experience Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens. Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers, web-based applications, and typical software such as Microsoft Office. Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.) OR Bachelor's Degree may substitute for the above experience. To receive credit for a degree, you must attach a photocopy of your transcripts to your application. AND Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position. After one year and upon a successful completion of trial service as a Child Support Case Manager-Entry, employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) - $4,425 - $6,146 monthly. 6% of which is the Public Employees Retirement System contribution). Current Division of Child Support case managers who are successful finalists will be processed as lateral transfers. What's In It For You Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity). Permanent, full-time employment. Vacation, sick leave, 11 paid holidays a year, and special days off. Excellent medical, dental, and vision benefits. Pension and retirement programs. Endless peer and management support, and representation by the Service Employees International Union (SEIU). Opportunity to expand your professional skills. For more information about our benefits, you can learn here . Application Process The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity. Click "Apply" and complete the online application and all supplemental questions. Attach your resume. Attach a cover letter identifying your attributes that meet the desired and requested skills. If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon here . ALL APPLICANTS: You will only have one opportunity to upload the requested resume and cover letter. In your cover letter please share why you think you would be a good fit for the position given your job experience and education. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact . Any materials emailed will be associated on your behalf if received before the posting deadline. CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job). For additional information regarding working for the Department of Justice and application assistance, click HERE. Oregon Department of Justice 1162 Court St NE Salem, OR 97301 Phone: Fax:
