Do you want to help the world become smarter? Join a fast-growing robotics company to further the reach of indoor mobility At wheel.me we are aiming to help people improve the way they live and work by enabling "everything" indoors to move effortlessly on smart wheels. We have invented the first and only autonomous wheel in the world, and now we want you to join our team. We are expanding globally and are seeking a Field Tech to join us in our Newlab @ Michigan Central's Detroit office to collaborate with a talented team for on-site deployments of our Wheel.me robotics solutions at customer sites.
This job requires a unique combination of mechatronics skills, site mapping experience, end-user and site management training ability, customer relationship management, and effective internal and external communication. You will travel extensively (50-75%) to our customers with all expenses paid. What you will be doing at wheel.me: Deployment of complex robotic solutions, including robotic hardware and software Prepare customer sites for deployments of the wheel.me solution, deploy and test the solution, train the user groups, and support production use of the system until customer acceptance is achieved Map customer sites to create a virtual world for the robots, validate that map, and edit as needed Assist with on-site infrastructure, robot and software set-up and support during initial system deployment Ensure customer satisfaction while onsite implementing the solution Work directly with engineering teams to implement the robots at customer sites Ensure the smooth operations of the robots on-site by working hand-in-hand with customers after deployment Perform repairs and complete refurbishments of wheels What you need to bring to wheel.me: A high school diploma 2+ years of experience in a technician role or in a similar role that involves field service A desire to be a hands-on problem solver who is passionate about getting the job done Strong technical aptitude and troubleshooting skills with a solid understanding of hardware, software, and networking principles A track record of excellence in a customer environment The ability to thrive in a fast-paced environment with tight timelines Excellent communication and interpersonal skills to effectively interact with clients and team members A valid driver's license and a car that can be used to travel to client sites as required In general, please see this list as a guiding list of what we are looking for. If you have a passion for the robotics industry we want to hear from you. What we offer: A fast-paced environment where we work with talented, committed, and supportive teammates within up-and-coming tech company with big goals that we trust we can achieve Use of our Newlab @ Michigan Central Office space, which includes a gym and other perks A comprehensive benefits package including paid holidays, vacation, and sick days Competitive medical, dental, and vision with FSA options 401k plan with employer matching Employee stock options Bi-annual tech budget for your desired tech gadgets! Well? You've read so far so what are you waiting for? Send in your application!
Apply here or reach out to our HR Manager, Veronica Roberts. Contact information:
