Description
The Director of Partnerships mission is to increase the volume of patient referrals to Physician Housecalls and Mobile Medical. This role is responsible for autonomously generating leads, building, and managing partnerships, and conducting other sales-related activities aimed at increasing referrals as needed within a given territory.
Job Responsibilities
· Meets or exceeds stated growth quota for assigned territory.
· Develops collaborative relationships with healthcare providers (e.g., home health agencies) and other referring entities to increase knowledge of Physician Housecalls / Mobile Medical and increase appropriate utilization of service lines.
· Analyzes assigned market territory to identify new potential referral sources and takes action to develop new sources of business.
· Builds relationships with current referral sources to increase partner penetration.
· Presents to partners and participates in health fairs/in-services to educate about services.
· Completes outreach tracking in CRM tools and attends staff and/or partnerships meetings and other meetings as required.
· Exercises utmost diplomacy and tact to provide excellent customer service for partners and patients, including practicing confidentiality and privacy protocols in accordance with Company policies and HIPAA requirements.
Requirements
Qualifications/Skills
· Excellent communication skills.
· Strong problem-solving abilities and a customer-focused mindset.
· Ability to handle and resolve customer complaints and escalations effectively.
· Proficiency in using EMR and CRM software and tools.
· Analytical skills to interpret data and generate meaningful reports.
· Ability to multitask, prioritize, and work under pressure.
· Knowledge of customer service best practices and industry trends.
· Proficient with Microsoft Office Suite or related software.
Education/Licensing Requirements
· Bachelor's Degree in Communications, Advertising, Marketing, or related health field from accredited institution.
· Clinical experience preferred.
· 3 or more years' experience in public relations, marketing, sales, or related field.
· Healthcare business-to-business marketing preferred.
· Adept at using Microsoft Office Suite; experience with Salesforce preferred.
Physical Requirements
·
Remote work with 80% travel within territory.
· Prolonged periods of sitting at a desk or in a car and working on a computer.
· Must be able to lift up to 15 pounds at times.
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