The Director of Housekeeper is responsible for coordinating, supervising, and directing all aspects of the hotel's housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Essential Duties and Responsibilities The following represents a list of essential duties and responsibilities; other duties may be assigned as required. Provide day to day leadership to the housekeeping and ensure that all departmental goals are met. Plan, organize, and monitor staff activities to ensure compliance with cleanliness and quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms, storage areas, restrooms, and public areas. Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget through wage control, purchasing control systems and proper inventory levels. Assist in the development of the annual operating budget. Schedules staff according to forecasted occupancy to guarantee maximum protection and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Maintain, order and secure proper inventory to ensure staff members have all the tools and supplies which includes setting up and maintaining adequate par levels of linen, chemicals, and other supplies as well as any other necessary components. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies. Evaluate condition of furniture, fixtures, dcor, etc., make recommendations and assist in the coordinating of rehab projects. Oversee all aspects of the laundry operation to ensure productivity standards are met, safety procedures are followed, and the company assets are maintained and protected. Establish and maintain laundry facility cleaning cycle and maintain detailed record of deep cleaning programs. Inspect all equipment daily and report any abnormalities to the maintenance department to ensure proper asset protection. Ensure that all employees always meet the uniform standards which includes clean uniforms, neat presentation, proper daily hygiene and use of name tags. Ensure constant communication and coordination between housekeeping, Front Desk departments and with other department heads to ensure smooth operation. Ensure that all staff members are adhering to all safety and security procedures including entering of guest rooms (both staff member and guest request to open guest room doors), lost and found, master key protection, chemical usage, work space safety, reporting lost or damaged hotel property, fire safety and reporting suspicious situations. Work collaboratively with other departments, such as Front Desk, Maintenance and Accounting departments Compiles and reports accurate guest-room status to Front Office team and ensures that corrective action is taken Sets goals and expectations for direct reports that align performance and rewards, addresses performance issues, and holds staff accountable for successful results. Partners with Human Resources to manage the talent acquisition and retention strategy which includes forecasting talent needs, attracting, developing, and supporting the right people. Manages according to established company procedures. Always ensure and train employees to deliver outstanding customer service and maintain a safe/secure environment. Resolve guest's complaints and answer questions regarding rooms and common areas Take ownership of the department and be ready to step in and support employees as needed to clean guest rooms, make beds, clean bathrooms, dust and vacuum, change bed linens, towels and guest amenities, deep clean and dispose of trash. Perform duties, special assignments and projects as requested by management Attend meetings/training as required by management including in Manager on Duty (MOD) coverage. Ability to attend to guests, associates and management in an attentive, friendly, courteous, and service oriented manner which requires strong customer service as well as written and oral communication skills. Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job. Extensive knowledge of Housekeeping standards, principles, and practices. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of a corporate policies applicable to housekeeping, especially those relating to safety and security of guests and hotel property. Strong leadership skills to rally and motivate staff. Outstanding organizational and time management skills. Must be detail-oriented in inspecting cleaned rooms and public spaces and in the overall general management of the housekeeping department. Must be effective at listening to, understanding, and clarifying inquiries made by guests, staff and corporate officers. Ability to multitask, prioritize and delegate daily workload. Must be energetic and able to work in a fast-paced environment. Must be able to show initiative, including anticipating guest or operational needs. Ability to make decisions based on independent judgement and established policies and procedures. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag. Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations. Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates High School diploma/GED or equivalent education/experience required. 3+ years of Housekeeping managerial experience in a hotel environment. Applicable state certifications and brand training as required. Proficient computer skills including but not limited to Microsoft Office and other required systems. The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to continuously stand for extended periods of time. Use of hands, fingers, and forearms to operate computer is repetitive. Occasional sitting for completion of paperwork. Ability to push/pull cart as needed. Ability to lift or move objects up to 50 lbs. Standing and walking is continuous for 4-5 hours at a time. Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements. I have reviewed the Job Description for the position of the Executive Housekeeper job description. I have read and understand the duties and responsibilities and other aspects of the Job Description. I further understand that this Job Description will form the basis for the periodic evaluation of my performance. I acknowledge that my employment with the Company is on an "at will" basis which means that either I or the Company can end the employment relationship at any time, for any reason, with or without prior notice. It is understood that this Job Description is a summary of the primary responsibilities of my position. It is not intended to be a complete and total description of each duty and responsibility of the position as may be necessary. It is understood that the Company retains the right to change this Job Description at any time, for any reason, at its sole discretion.
