Introduction The Department of Health Services (DHS), Division of Enterprise Services (DES), is recruiting to fill a Desktop Support Supervisor in the Bureau of Information Technology Services, (BITS).
Who are we: DHS is one of the largest and most diverse state agencies in Wisconsin, with an annual budget of $15 billion and 6,700 employees. DHS oversees Medicaid, the single largest program in the state budget along with other health and social service programs and is committed to protecting and promoting the health and safety of the people of Wisconsin.
What we offer: As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:
3.5 weeks vacation, 9 paid holidays and ample sick time. Top rated health plan options starting at $39/month for single plans and $97/month for family plans, after 2 months of state service. Premium pension plan with at least a 6.9% employer match in 2024 for most jobs. Plus a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package! Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings. A casual office atmosphere, flexible work schedules, and telework options depending on the position's requirements Well Wisconsin Wellness Program Public Service Loan Forgiveness Program employer. This is a hybrid position that offers the option to work remotely up to 3 days per week with the other 2 days in the office. Specific schedule will be discussed further if presented a job offer. The headquarters for this position is 1 W. Wilson Street in Madison, Wisconsin. DHS is located in the heart of downtown Madison, near the State Capitol, the Madison Metro route and the Capital City bike path.
Position Summary The Desktop Management and Support Section (DMAS) consists of the Desktop Application and the Desktop Support Teams. The Desktop Support Team supports DHS desktops, laptops, tablets, printers, scanners, and other desktop peripherals. The Desktop Application Team supports desktop application deployment and patching of all DHS Microsoft Windows based PCs. The section also operates in close partnership with other BITS teams and functions such as information security, project management, and technical operations.
As the Desktop Support Supervisor, you will work in partnership with the Section Manager to oversee Section services and resources. You will:
Manage day-to-day desktop support, desktop patching and application packaging activities including direct supervision of permanent, temporary, and contract staff, as well as oversight of other DMAS staff work. Be responsible for proactive relationship building with DHS business areas, and ensuring timely response to incidents, requests, and project deliverables. Build and support the team including supporting processes while holding staff accountable to best practices and quality standards that will provide value to our customers. Salary Information The starting pay is between $52.00 and $57.00 per hour (approximately between $108,100 and $118,500 per year), depending on experience and qualifications, plus excellent benefits. A 12-month probationary period is required.
Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Supervisor 2 and is in pay schedule and range 70-02.
Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
DHS strives to hire individuals who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
Employees must have access to both a private workspace and secure high-speed internet for remote work option. Mileage reimbursement to the employee's headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.
DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.
Qualifications Minimally qualified applicants will have all of the following:
Experience supporting desktops, laptops, tablets, printers, scanners, and/or other desktop peripherals. Experience leading or managing the workload of two or more employees. Experience facilitating team meetings, discussions, or information sharing meetings. Experience developing and/or implementing IT policy, processes, or procedures. In addition, highly qualified applicants will also have one or more of the following:
Experience assisting with IT audits. Experience making hiring decisions, onboarding and/or offboarding of permanent, temporary, and/or contract employees. Experience working with staff development and staff training tools, and/or staff training plans. Experience developing and/or implementing software patching processes. Your letter of qualifications is limited to two (2) pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.
How To Apply Applying is easy! Click "Apply for Job" to start your application process. Sign in to your account or click "Register Now" to create an account before applying for the job. Follow the steps outlined in the application process and submit your application.
Helpful Tips:
Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline. You may want to save a copy of the job posting for referencing after the deadline. Submitted materials will be evaluated by a panel of job experts according to the qualifications above. Please monitor your email for communications related this position. Current or former permanent, classified, state employees must complete the online application process to be considered.
If viewing through an external site, please apply directly at Wisc.Jobs.
DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Veterans are encouraged to apply. For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here.
For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker in Human Resources at .
Deadline to Apply The deadline to apply is May 9th at 11:59pm.
