Job TitleDesktop Support Intern (Onsite) Job #US18676 Requisition TypeIntern/Apprentice Function Information Technology State/ProvinceVirginia CityBlacksburg Region US Posting Start DateApr-19-2024 Division Information Spectrum Brands is a home essentials company trusted by millions of consumers all over the world. Our brands improve the way people live life at home - from making their meals, looking their best and caring for their pets to and cleaning their homes and freeing their space from unwanted weeds and pests. Building on our long legacy of products from trusted brands such as FURminator®, DreamBone®, Russell Hobbs®, Tetra®, GloFish®, Remington®, Cutter®, and Spectracide®, we deliver high-quality, reliable products. We strive to use consumer insights to fuel innovation. Our long-trusted brands provide the newest solutions to improve the way people live life at home, ultimately exciting consumers. Because we are structured for growth and efficiency, we can serve more consumers, customers and stakeholders around the world every year. We are led by our values of trust, accountability and collaboration to serve others through this common mission: We make living better at home.
Spectrum Brands' global enabling functions, including Finance, Legal, IT, Human Resources, Supply Chain, and Commercial Operations, provide enterprise-wide strategy, structure, and common processes to deliver the knowledge and expertise that helps our businesses grow. Enabling functions may operate as a center-led global team, providing a central strategy, structure, and standards; or as business partner teams, with resources embedded within the businesses to deliver business unit-specific results.
Job Summary The Desktop Support Intern is responsible for assisting coworkers with first level incident analysis, resolution, and complete documentation in the incident management system. The IT Tech Support intern assists the Service Desk with providing tech support on-site to end users, documenting, and closing tickets, and taking calls from Help Desk queue. Additionally, they assist the Remote Site Support technicians and Desktop Engineers with troubleshooting more complex issues, imaging and deploying new PC equipment, and assisting with projects and upgrades.
This position will work 5 days a week onsite at our Blacksburg, VA office.
Primary Duties & Responsibilities Provides first level support by taking Service Desk calls as well as responding to user's self-submitted ticketsProvides on-site deskside support to end users to resolve computer issues in a timely matter, working alongside Remote Site engineers. Assists with PC upgrades and new computer deployments. Provides assistance with departmental project work and upgrades.Monitors and updates incidents logged in the incident management system. Education and Experience Profile Currently enrolled in an associate or bachelor's degree program with an emphasis in Information ServicesMinimum of one year of customer service experience. Required Skills Proficient in Windows 10/11 operating systemsProficient in the Microsoft Office O365 Professional SuiteProficient in computer hardware and networked devicesProficient in mobile devices (iOS and Android)Knowledge in Mac operating system a plusStrong Interpersonal and team skills Good listener and learnerGood oral and written communications skills Displays a positive, optimistic attitude towards challenges and problemsEnthusiastic and upbeat, with a strong work ethicAbility to lift 20 pounds. Work Environment Working conditions are normal for an office environment.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.
