Customer Support Manager - Remote Work

Job Description:

International Paper is seeking a part-time Customer Support Manager to work remotely from Jacksonville, Florida. As an Associate Level position, the ideal candidate should have at least 5 years of experience in customer support roles.

Responsibilities:- Manage a team of customer support representatives to ensure exceptional service delivery- Develop and implement strategies to improve customer satisfaction and retention- Handle escalated customer inquiries or complaints in a timely and professional manner- Analyze customer feedback and data to identify trends and areas for improvement- Collaborate with other departments such as sales, marketing, and product development to enhance the overall customer experience- Monitor key performance indicators and provide regular reports to management- Stay updated on industry trends and best practices in customer support

Requirements:- Independent and adaptable personality traits- Strong critical thinking skills and emotional intelligence- Excellent communication and interpersonal skills- Proven experience in a customer support or similar role- Ability to lead and motivate a team- Proficiency in CRM software and other relevant tools- Bachelor's degree in business administration or related field preferred

Benefits:- Disability insurance- Dental insurance- Relocation allowance

Working Environment:- Our working environment encourages curiosity and questioning to fuel innovation and growth. We value diversity and inclusion in our team and support continuous learning and development opportunities.

Deadline to Apply:May 18, 2024

Equal Opportunity Statement:International Paper is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.