Job Description:
Stryker is seeking a Customer Support Associate to join our team remotely in Chicago, Illinois. This position is part-time and at the entry-level, requiring at least one year of experience in a customer support role. The ideal candidate will possess strong interpersonal skills, be reliable, and have a high level of energy to handle customer inquiries and issues effectively.
Responsibilities:- Respond to customer inquiries via phone, email, and online chat in a timely and professional manner- Provide product information, troubleshoot issues, and escalate more complex problems to the appropriate teams- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to ensure a seamless customer experience- Assist with product returns, exchanges, and refunds- Stay up-to-date on product knowledge and company policies to best assist customers- Serve as a brand ambassador and promote customer satisfaction
Requirements:- At least one year of experience in customer support or a related field- Strong communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Project management skills to handle multiple customer inquiries simultaneously- People management skills to effectively handle customer complaints and de-escalate tense situations- Reliable and energetic personality traits to provide exceptional customer service- Remote work flexibility required- Must have access to a reliable internet connection and a quiet workspace for remote work
Benefits:- Remote work flexibility- Company transportation for in-person meetings or events- Paid Time Off (PTO) for vacation, sick days, and holidays
Working Environment:At Stryker, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team members are encouraged to take advantage of training opportunities and professional development resources to enhance their skills and advance their careers.
Deadline to Apply:May 2, 2024
Equal Opportunity Statement:Stryker is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
