Customer Success Officer

Job Description:

We are seeking a dedicated and dynamic Customer Success Officer to join our team at Tech Data in San Francisco, California. As a part-time Associate Level position, this role requires a minimum of 3 years of relevant experience in customer success or a related field. The ideal candidate will be resourceful, resilient, and possess strong soft skills such as creativity and project management.

Responsibilities:- Engage with customers to understand their needs and provide personalized solutions- Implement strategies to ensure customer satisfaction and retention- Collaborate with cross-functional teams to deliver exceptional customer experiences- Analyze data and metrics to identify trends and make data-driven decisions- Develop and maintain strong relationships with key stakeholders and decision-makers- Proactively address customer issues and escalations in a timely and effective manner

Requirements:- Bachelor's degree in business, marketing, or a related field- 3+ years of experience in customer success or a similar role- Proven track record of meeting and exceeding customer satisfaction goals- Excellent communication and interpersonal skills- Strong project management skills and attention to detail- Ability to think creatively and problem-solve in a fast-paced environment

Benefits:- Travel and spending expenses covered- Joining bonus upon successful onboarding- Retirement plan options for long-term financial security

Working Environment:At Tech Data, we empower our employees to take ownership and make impactful decisions that drive our success. Our collaborative and supportive work culture encourages innovation and growth, allowing employees to reach their full potential.

Deadline to Apply: ********

Equal Opportunity Statement:Tech Data is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.