Job Description:
Dr Pepper Snapple Group is seeking a part-time Customer Success Officer to join our team in San Francisco, California. As a Customer Success Officer, you will be responsible for ensuring the success and satisfaction of our customers through proactive communication, problem-solving, and relationship-building. You will work closely with the sales and marketing teams to identify opportunities for growth and act as a liaison between customers and the company.
Responsibilities:- Build and maintain strong relationships with customers by providing excellent customer service and support- Proactively communicate with customers to understand their needs and address any issues or concerns- Collaborate with sales and marketing teams to identify opportunities for upselling or cross-selling products and services- Analyze customer data and feedback to identify trends and areas for improvement- Develop and implement strategies to ensure customer retention and satisfaction- Conduct regular check-ins with customers to gather feedback and ensure their needs are being met- Provide accurate and timely information to customers regarding products, services, and promotions
Requirements:- 2 years of experience in customer service or a related field- Independent and dedicated work ethic- Strong attention to detail and creativity in problem-solving- Excellent communication and interpersonal skills- Ability to work collaboratively with cross-functional teams- Proficiency in Microsoft Office and CRM software- Bachelor's degree in Business Administration or a related field preferred
Benefits:- Employee discounts on company products- Gym membership reimbursement- Life insurance coverage
Working Environment:At Dr Pepper Snapple Group, we empower our employees to take ownership and make impactful decisions. We offer a collaborative and supportive work environment where your ideas and contributions are valued.
Deadline to Apply:May 8, 2024
Equal Opportunity Statement:Dr Pepper Snapple Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
