Customer Success Manager - Remote Work

Job Description:

Principal Financial is seeking a motivated and experienced Customer Success Manager to join our team on a part-time basis, working remotely from Washington, D.C. The ideal candidate for this position will have at least 8 years of experience in customer success roles, with a track record of achieving results and exceeding customer expectations.

Responsibilities:- Develop and maintain strong relationships with customers to ensure their satisfaction and retention- Serve as the primary point of contact for customers, addressing their inquiries and issues in a timely and effective manner- Collaborate with internal teams to ensure that customer needs are met and exceeded- Identify opportunities for upselling and cross-selling products and services to drive revenue growth- Develop and implement customer success strategies to increase customer loyalty and reduce churn- Provide training and support to customers to help them maximize the value of our products and services

Requirements:- Bachelor's degree in business, marketing, or a related field- 8+ years of experience in customer success roles- Strong communication and interpersonal skills- Confident and resilient personality traits- Demonstrated ability to think strategically and execute tactical plans- Emotional intelligence and the ability to empathize with customers- Ability to work independently and manage multiple priorities- Experience with CRM systems and customer success platforms- Willingness to travel as needed

Benefits:- Training & professional development opportunities to enhance your skills and knowledge- Visa sponsorship for eligible candidates- Travel opportunities to meet with customers and colleagues in other locations

Working Environment:At Principal Financial, we strive for excellence and uphold high standards in all endeavors. Our team is committed to delivering exceptional service to our customers and supporting each other in achieving our goals.

Deadline to Apply:Interested candidates should submit their applications by June 1, 2024.

Equal Opportunity Statement:Principal Financial is an equal opportunity employer and is committed to providing a work environment that is inclusive and free from discrimination. We welcome applications from all qualified candidates, regardless of race, ethnicity, gender, age, religion, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.