Job Description:
Las Vegas Sands is seeking a talented and dedicated Customer Success Associate to join our team in San Francisco, California. As a Customer Success Associate, you will be responsible for ensuring the satisfaction and success of our clients by providing excellent customer service and support. This is a part-time position at the Associate level, requiring a minimum of 4 years of experience in a similar role.
Responsibilities:1. Build and maintain strong relationships with clients, serving as their primary point of contact for any inquiries or issues.2. Proactively reach out to clients to ensure their needs are being met and identify opportunities for upselling or cross-selling.3. Provide timely and accurate resolutions to customer inquiries and concerns, escalating issues as needed.4. Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.5. Analyze customer data to identify trends and implement strategies for improving customer satisfaction and retention.6. Conduct regular check-ins and follow-ups with clients to gather feedback and address any concerns.
Requirements:1. Resourceful and resilient attitude, with the ability to problem-solve and think on your feet.2. Excellent communication skills, both verbal and written, with the ability to build rapport with clients.3. Strong critical thinking skills, with the ability to analyze data and make sound decisions.4. Previous experience in a customer-facing role, with a minimum of 4 years of relevant experience.5. Bachelor's degree in business, marketing, or a related field is preferred.
Benefits:1. Gym membership to promote a healthy work-life balance.2. Travel opportunities to enhance professional development and network with clients and colleagues.3. Paid overtime for any additional hours worked beyond the standard part-time schedule.
Working Environment:Las Vegas Sands is a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with colleagues from diverse backgrounds and cultures, fostering a truly inclusive and collaborative work environment.
Deadline to Apply:Please submit your application by April 24, 2024.
Equal Opportunity Statement:Las Vegas Sands is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, genetics, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
