Job Description:
We are seeking a hardworking and resourceful Customer Service Specialist to join our team at Stripe in Denver, Colorado. As an Entry Level position, no prior experience is necessary, but a minimum of 1 year of experience in a customer service role is preferred.
Responsibilities:- Provide exceptional customer service to clients through various channels including phone, email, and chat- Assist customers with account inquiries, technical support, and issue resolution- Build and maintain strong customer relationships to ensure customer satisfaction and retention- Collaborate with internal teams to escalate and resolve complex customer issues- Identify opportunities to upsell products and services to customers- Document customer interactions and feedback for continuous improvement- Meet and exceed key performance indicators and service level agreements
Requirements:- Hardworking and resourceful individuals who are dedicated to providing excellent customer service- Strong leadership skills with the ability to take ownership of customer inquiries and follow through to resolution- Excellent persuasion skills to effectively communicate with customers and influence their decisions- Ability to work in a fast-paced environment and multitask effectively- Strong problem-solving skills and attention to detail- Proficiency in Microsoft Office and CRM software- Excellent verbal and written communication skills- High school diploma or equivalent
Benefits:- Travel and spending expenses covered- Free accommodation- Parental leave policy- Opportunities for professional growth and development
Working Environment:At Stripe, we believe in injecting a sense of joy and vibrancy into the work environment. We strive to create a positive and inclusive workplace where employees feel valued and motivated to excel in their roles.
Deadline to Apply:Interested candidates must apply by May 29, 2024, to be considered for this position.
Equal Opportunity Statement:Stripe is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and encourage applicants of all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
