We are looking for a dedicated and confident individual to join our team at Genuine Parts as a Customer Service Officer working remotely from Indianapolis, Indiana. As an Entry Level position, no prior experience is required, but a minimum of 1 year of experience in customer service is preferred.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer complaints and issues effectively and efficiently- Process orders, returns, and refunds accurately- Maintain customer records and ensure all information is up-to-date- Collaborate with other team members to deliver exceptional customer service- Stay up-to-date on product knowledge to better assist customers
Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong attention to detail and organizational skills- Ability to work independently and in a team environment- Adaptability to changing priorities and situations- Proficiency in Microsoft Office suite and CRM software
Personality Traits:- Dedicated: Willing to go above and beyond to meet customer needs- Confident: Able to handle difficult situations with ease and professionalism
Soft Skills:- Attention to detail: Ability to notice and address small details that can make a big difference- Adaptability: Willingness to adjust to changing circumstances and priorities
Benefits:- Company-provided equipment for remote work- Gym membership- Free accommodation during company training or events
Working Environment:As a Customer Service Officer at Genuine Parts, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to grow and develop within the company while making a positive impact on our customers.
Deadline to Apply:Please submit your application by May 8, 2024.
Equal Opportunity Statement:Genuine Parts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
