Job Description:
Campbell Soup is seeking a part-time Customer Service Associate to join our team in a remote work capacity based in Los Angeles, California. This entry-level position does not require any previous experience and is perfect for individuals who are independent, driven, and adaptable.
Responsibilities:- Provide exceptional customer service via phone, email, and chat- Investigate and resolve customer inquiries, issues, and complaints- Research product information to accurately answer customer questions- Take ownership of customer concerns and follow through to resolution- Collaborate with colleagues worldwide to ensure a seamless customer experience- Utilize CRM software to record and track customer interactions- Maintain a positive and professional demeanor at all times- Meet established KPIs and targets for customer satisfaction and response times- Act as an ambassador for the Campbell Soup brand, representing our values and commitment to quality
Requirements:- Excellent communication skills, both written and verbal- Strong research skills to accurately address customer inquiries- Ability to work independently and prioritize tasks effectively- High level of adaptability in a fast-paced and ever-changing environment- Comfortable using technology and CRM software- Must have a quiet and dedicated workspace for remote work- Must be willing to travel occasionally for team meetings or training- Must have a reliable internet connection and personal computer- Must have a high school diploma or equivalent
Benefits:- Company-provided equipment for remote work- Travel and spending expenses for team meetings or training- Company transportation for any necessary travel- Opportunity for growth and advancement within the company
Working Environment:As a remote Customer Service Associate at Campbell Soup, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality and gaining valuable experience in a cross-cultural environment.
Deadline to Apply:May 18, 2024
Equal Opportunity Statement:Campbell Soup is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We celebrate diversity and are dedicated to promoting equality in all aspects of employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
