Your Title:Customer Product TechnicianJob Location:Minnetonka, MN- In Office 100%Our Department:OperationsDo you enjoy working with your hands and troubleshooting hardware and software?What You Will DoPrimarily responsible for working on IoT Transportation devices returned from customers that are under warranty. The role helps to ensure that the root cause of product failure is documented so that further actions can be taken to improve product quality.This position requires working hands-on with software (Android Operating System) and knowledge of electronics to confirm customer return issues and to further determine the cause of the issue.Daily use of PCs to run custom diagnostic scripts, make software updates and document the status of returned devicesLoad Trimble's MDM software on Samsung devices and confirm device settingsFollow standard operating procedures to inspect and run diagnostics on returned on-board computers and displays to verify how the product failed in the field and to return devices to working conditionFlex between multiple priorities throughout the day in a lab environment to ensure critical deliveries are metUtilize NetSuite to receive and ship customer orders, and FedEx, WorldShip etc to process shipments to customers and suppliersCollaborate with team members to identify areas of improvement such as controlling inventory, and improving ergonomics and flow of material in the work areasWhat Skills & Experience You Should BringStrong technical background, specifically in industrial electronicsStrong written and verbal communicationAbility to troubleshoot both software and hardware-related issuesStrong mechanical and electrical aptitude2+ years of related technical experienceAbout Your LocationThis essential role will work out of our warehouse in Minnetonka.About Our DivisionCheck out these videos to see more about what we do at TrimbleTrimble Transportation Trimble: A History of Outstanding InnovationsTrimble: Innovation at its best About TrimbleDedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:www.trimble.com.Trimble's Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.Trimble's Privacy Policy -Pay Equity-Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.-Hiring Range:17.02-21.3-Bonus Eligible?No-Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.-Trimble is proud to be an equal opportunity employer. We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individualswithout regard to race, color, sex, gender identity or expression, sexual orientation,religion, age, physical or mental disability, veteran status, pregnancy (includingchildbirth or related medical conditions), national origin, marital status, geneticinformation, and all other legally protected characteristics. We forbid discrimination andharassment in the workplace based on any protected status or characteristic. A criminalhistory is not an automatic bar to employment with the Company, and we considerqualified applicants consistent with applicable federal, state, and local law.The Company is also committed to providing reasonable accommodations forindividuals with disabilities, and individuals with sincerely held religious beliefs in our jobapplication procedures. If you need assistance or an accommodation for your job,******
