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Customer Care Coordinator
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locations
Louisville, KY
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
R9751
The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary. Compensation range is $16-$18/hr depending on experience.
Essential Functions:
Monitor email for new shipment offerings
Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
Track shipments' estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive
Main point of contact for moves, both internally and externally
Monitor quality scores and verify accuracy
Secure customer payment, including verify method of payment, credit card annotation
Confirm any and all information provided from the customer and ensure the agent has the accurate information
Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers' shipment
Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
Proactively coordinate with customers and claims to rectify any damages that may occur
Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
Other duties as assigned
Knowledge, Skills and Abilities:
Efficient data entry ability,
Knowledge of, or ability to learn, company software
Problem-solving skills to ensure accurate records
Ability to handle stressful situations and conversations
Knowledge of Microsoft Office Suite
Required Education and Experience:
High school diploma or its equivalent
Good telephone communication skills required
Previous customer service experience required
Previous data entry experience required
Working Conditions:
Indoors
Office Environment
Sitting for long periods of time
Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated):
40 hours of VACATION PAY after 1-year employment
Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
6 paid holidays after 90 days for Full Time employees (Seasonal Included)
Referral Bonus Programs
Coleman Worldwide Moving (and affiliated companies) (collectively "CWM") is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations
Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses.
Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!
About Us
Coleman Worldwide Moving is a full service worldwide moving and storage company that is dedicated to servicing the transportation needs of corporations, governments, and individuals. We have been in business for over 100 years and we are one of the largest privately held transportation companies headquartered in the Southeast. We are a dynamic and growing organization that is committed to customer loyalty through excellent quality service. For more information visit
www.colemanallied.com
Coleman Worldwide Moving (and affiliated companies) (collectively "CWM") is an equal opportunity and affirmative action employer including disabled and veterans. Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations
You may view more information about your rights under Equal Employment Opportunity lawshere
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