Job Description Job Description COORDINATOR - CAFE SALESJob ID ******** Category Marketing/SalesJob Type Regular Full-Time Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.Responsibilities
To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.
Write and negotiate sales and marketing contracts according to CorporateproceduresDelphi Administration Primary responsibility for all input and reporting functions for Delphi.Assembling of the Cafe Event Calendar and Brand CalendarReporting of weekly Occupancy Reporting Programs by working with local hotel ConciergeCommunication and follow up with Group Travel Planners and marketing partnersAdministration of package programsEnsure receipt of payment from client by following Corporate proceduresMaintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.)Updating of cafe website to be communicated with Support Center On-Line Marketing teamPartnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookingsAssist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future businessAttend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.Liaise between Support Center Sales & Marketing departments and the cafesWork with SM, GM, and KM to ensure that contract/menu is executableAttend meetings with S&M Manager as requested to communicate events/functions to management team and/or staffCoordinate operations between departmentsAttend client functions marketing events and designated parties to provide support and representation of the departmentKnow, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock uniqueWork as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brandMaintain high moraleOperate ethically to protect the image of Hard RockUtilize programs designed to help Save the PlanetThis job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONSSome college courseworkSKILLSPresentation of a professional image to guests, clients, and potential function coordinatorsComposure during stressful eventsPossession of a take charge attitude tempered with diplomacyAbility to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful eventMust possess strong communication and listening skills, excellent reading and writingComprehend professional language, either written or spoken, to communicateAbility to effectively present information in one-on-one and small group situations to other employees of the organizationMultiple language abilities a plus, fluency in English requiredPHYSICAL DEMANDSAbility to move throughout the Corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of timeAbility to sit for extended periods of timeAbility to make repeating movements of the arms, hands, and wristsAbility to express or exchange ideas verbally and perceive sound by by earManual dexterity, hand-eye coordination, and ability to work with hand above shouldersAbility to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 poundsAbility to turn or twist body parts in a circular motionAbility to tolerate exposure to heat, cold, chemicals, and loud/noisy environmentAbility to travel via auto or airplane for long periods of time
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