Contact Center Representative

Job Description:

Leucadia National is seeking a confident and passionate Contact Center Representative to join our team in San Francisco, California. As an Associate Level employee, you will be responsible for handling a high volume of inbound and outbound calls, emails, and live chat interactions with customers. This part-time position requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities:- Answering customer inquiries and resolving issues in a professional manner- Providing product information and assistance with orders- Processing customer returns and exchanges- Documenting all interactions in the customer relationship management system- Collaborating with team members to improve processes and enhance customer satisfaction- Meeting and exceeding performance metrics, including call quality and resolution time

Requirements:- 4+ years of experience in customer service or a related field- Confident and passionate attitude- Strong decision-making and leadership skills- Excellent communication and problem-solving abilities- Proficiency in Microsoft Office and CRM software- Ability to work a flexible schedule, including evenings and weekends

Benefits:- Free accommodation- Retirement plan- Paid overtime

Working Environment:At Leucadia National, we value a flexible environment that adapts to change with speed and efficiency. Our team is dedicated to providing exceptional customer service and supporting each other in achieving our goals.

Equal Opportunity Statement:Leucadia National is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.