Contact Center Coordinator

Job summary
Skilled and organized Contact Center Coordinator neededPerform front-line administrative dutiesJoin a culture of excellence
Job seniority: entry level
Responsibilities
• Answer and screen large volume of calls• Take messages and process appropriately using EMR phone notes and flag system• Utilize Tiger Text for sending encrypted text messages• Update demographic information in computer• Schedule patients using EMR• Perform front-line administrative duties
Requirements
• HS diploma/GED required• Minimum of one-year experience as a medical front office professional• EHR knowledge, CPS preferred• Ability to read, understand and follow instructions• Ability to operate office equipment• Comfortable using email and interacting with Internet applications• Knowledge of Microsoft Office• Strong written and verbal communication skills• Proven success with payment transactions• Bilingual in English and Spanish preferred
Key Skills Needed
• Organizational skills• Communication skills• Computer literacy• Bilingual (English and Spanish)