Communications Officer I

Job summary
This position is part of the Operations & Facilities Management Department at Washington University School of MedicineThe position involves dispatching calls for service, providing information and assistance to visitors, employees, and patientsThe job requires monitoring electronic access control systems and CCTV for safety and security
Job seniority: entry level
Responsibilities
• Dispatch calls for service via two-way radio• Provide immediate '911' contacts as directed• Obtain complete information from persons reporting incidents or problems and provide to the correct service provider• Provide directions, information, or other services to visitors, employees, patients, guests, and students• Monitor the University Electronic Access Control System and report problems/activity• Provide minor technical support for after-hours system malfunctions• Monitors CCTV, intercoms, and alarm panels for safety or security hazards• Answer all telephone lines and prioritize calls for service
Requirements
• High School Diploma or equivalent• One year of experience as a communications officer/dispatcher or similar professional setting• Working knowledge of procedures for licensed security officers• Excellent oral and written communication skills• Computer literacy• Positive interpersonal communication skills• Information gathering and organizational skills• Ability to make accurate and timely decisions• Ability to sit for long periods while remaining alert• Ability to operate CCTV and video recording equipment
Benefits
• Up to 22 days of vacation, 10 recognized holidays, and sick time• Competitive health insurance packages• Free Metro transit U-Pass for eligible employees• Forgivable home loan for eligible neighborhoods• Defined contribution retirement savings plan• Wellness programs and resources• 4 weeks of caregiver leave• Tuition coverage for you and your family