In this role, you'll play a vital role in our Finance Department by resolving overdue customer accounts and ensuring timely payments.
Here's what you'll do:
Communication Champion:
Use your phone and email communication skills to reach out to delinquent customers, resolve outstanding balances, and guide them through the payment process.
Problem-Solving Pro:
Provide exceptional customer service by addressing collection issues, processing payments, resolving discrepancies, and handling short payments.
Account Management Expert:
Monitor and maintain assigned accounts, perform thorough reconciliations, and strive to reduce account delinquency.
Team Player:
Collaborate with Sales and Management as needed to develop effective collection solutions.
Accuracy Advocate:
Maintain detailed records of all customer interactions within the ERP system and ensure adherence to company policies.
Results-Oriented Professional:
Meet departmental goals and actively participate in monthly AR meetings to update management on collection efforts.
To be successful, you'll need:
Experience and Education:
A minimum of a 2-year college degree or equivalent experience in collections or a related field. A Bachelor's degree in Business, Accounting, or Finance is a plus.
Proven Track Record:
3-5 years of experience in high-volume corporate collections and accounts receivable.
Detail-Oriented:
A keen eye for detail and a commitment to accuracy.
Goal-Oriented:
A strong drive to achieve departmental goals and objectives.
Time Management Master:
The ability to manage your time effectively in a fast-paced environment.
Excel Expert:
Proficiency in using advanced Excel functions.
Customer Service Champion:
A commitment to providing excellent customer service at all times.
Communication Skills:
Strong written and verbal communication skills.
Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.
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