Collections Representative

Overview:
We are seeking a highly motivated and detail-oriented individual to join our team as a Collection Representative. As a Collection Representative, you will be responsible for managing and collecting outstanding balances. This is a challenging and rewarding position that requires excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment. You will be required to attend eviction hearings on behalf of our owners. Experience in Property Management is preferred but not required.
Duties:
- Contact customers via phone, email, or mail to collect outstanding payments
- Review tenant accounts with past due balances to set up payment plans
- Utilize rental software to record and track collection activities
- Research and resolve billing discrepancies or disputes
- Provide exceptional customer service by addressing customer inquiries and concerns
- Maintain accurate and up-to-date records of collection efforts
- Attend court hearings on behalf of our owners
Qualifications:
- High school diploma or equivalent required
- Proven experience in collections, accounts receivable, or related field
- Excellent communication skills, both written and verbal
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Proficiency in using accounting software and Microsoft Office Suite
- Ability to work independently and meet deadlines in a fast-paced environment
If you are a motivated individual with a strong attention to detail and excellent communication skills, we encourage you to apply for the position of Collection Representative. Please submit your resume and cover letter detailing your relevant experience to:
Job Type: Full-time
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
Office Work Location: In person