Job Description:
Siemens is seeking a highly motivated and dynamic individual to join our team as a Client Support Representative. This is a remote position based in Los Angeles, California, offering the flexibility to work from home. The ideal candidate will have at least 4 years of experience in a customer service or client support role and possess the necessary skills to excel in a fast-paced, collaborative environment.
Responsibilities:1. Provide exceptional customer support to clients via phone, email, and chat.2. Respond to inquiries and resolve issues in a timely and professional manner.3. Collaborate with internal teams to address client needs and ensure satisfaction.4. Educate clients on product features and functionalities to enhance their experience.5. Maintain accurate records of client interactions and follow-up as needed.6. Assist in identifying potential opportunities for upselling or cross-selling products and services.
Requirements:1. Bachelor's degree in Business Administration or related field preferred.2. Confident and independent personality with strong communication skills.3. Ability to think critically and problem-solve effectively.4. Experience with presentation software such as PowerPoint or Prezi.5. Proficient in Microsoft Office Suite and CRM software.6. Prior experience working remotely or in a virtual team environment.7. Strong organizational skills and attention to detail.8. Ability to work independently and collaborate effectively with a diverse team.
Benefits:1. Paid sick leave and vacation days.2. Profit sharing opportunities.3. Dental insurance coverage.4. Professional development and training programs.
Working Environment:At Siemens, we believe in cultivating a sense of ownership and responsibility at every level of the organization. Our team members are encouraged to take initiative, innovate, and contribute to the success of the company. We value diversity, inclusivity, and collaboration in creating a positive work environment for all employees.
Deadline to Apply:Interested candidates should submit their application by May 23, 2024.
Equal Opportunity Statement:Siemens is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
