Job Description:
Affirm is seeking a Client Support Representative to join our dynamic team in a remote work setting in Denver, Colorado. As an Associate Level Client Support Representative, you will be responsible for providing exceptional customer service to our clients while working remotely. This part-time position requires a minimum of 3 years of experience in a customer service role.
Responsibilities:1. Respond to client inquiries via phone, email, and chat in a timely and professional manner.2. Assist clients with account setup, troubleshooting, and issue resolution.3. Educate clients on our products and services to help them make informed decisions.4. Collaborate with other departments to ensure seamless communication and resolution of client issues.5. Document all client interactions accurately in the CRM system.6. Identify opportunities for process improvements to enhance the client experience.7. Stay up-to-date on product knowledge and industry trends to better serve our clients.8. Adhere to company policies and procedures to ensure compliance with regulations.
Requirements:1. 3 years of experience in a customer service role.2. Adaptable and driven personality traits.3. Critical thinking and planning skills.4. Excellent communication and problem-solving abilities.5. Ability to work independently in a remote setting.6. High school diploma or equivalent.7. Availability to work part-time hours.8. Basic computer skills and familiarity with CRM systems.
Benefits:1. Relocation allowance for eligible employees.2. Life insurance coverage.3. Dental insurance benefits.
Working Environment:At Affirm, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to creating a positive work culture that encourages collaboration and growth. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a supportive team.
Deadline to Apply: May 22, 2024
Equal Opportunity Statement:Affirm is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
