Client Service Manager

Job Description:

We are seeking a highly qualified and experienced Client Service Manager to join our team at Dana Holding in Phoenix, Arizona. As a mid-to-senior level professional with at least 8 years of experience in client service management, you will be responsible for overseeing the relationships with our key clients, ensuring their satisfaction and driving business growth.

Responsibilities:- Serve as the main point of contact for our clients, addressing any issues or concerns that may arise- Develop and maintain strong relationships with clients, understanding their needs and offering solutions- Collaborate with internal teams to ensure that client expectations are met and exceeded- Track key account metrics and prepare regular reports for senior management- Identify opportunities for upselling or cross-selling products and services to clients- Provide leadership and guidance to the client service team, fostering a culture of cooperation and excellence- Stay up to date on industry trends and best practices to continually improve client service processes

Requirements:- 8+ years of experience in client service management- Strong dedication to client satisfaction and hardworking attitude- Proven leadership skills and ability to work effectively in a team environment- Excellent communication and interpersonal skills- Ability to navigate and thrive in a fast-paced environment that embraces change- Bachelor's degree in business administration or related field (MBA preferred)

Benefits:- Travel and spending expenses covered- Joining bonus- Paid sick leave

Equal Opportunity Statement:Dana Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.