We are seeking a proactive Customer service representative to join our energetic team at State of Arizona in Phoenix, AZ.
Growing your career as a Full Time Customer service representative is an outstanding opportunity to develop productive skills.
If you are strong in critical thinking, teamwork and have the right talent for the job, then apply for the position of Customer service representative at State of Arizona today!
### CUSTOMER SERVICE REPRESENTATIVE 1 520728 PHOENIX DEPT OF ECONOMIC SECURITY Full-time Closing at: Sep 14 2023 at 23:55 MST
Add to favorites Favorited View favorites DEPARTMENT OF ECONOMIC SECURITY _Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need and care for the vulnerable._
### **CUSTOMER SERVICE REPRESENTATIVE 1**
Job Location: **DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME)**
Family Assistance Administration
4522 West Indian School Road, Phoenix, Arizona 85031 Posting Details: Salary: 14.8500
Grade: 13
Closing Date: 9/14/2023 Job Summary:
Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov, or click on the link here to view 'Our DES' video. Come Join the DES Team!
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced individual with customer service experience to join our team. This position works under general supervision and will provide administrative and customer service support to the office. This position will handle screening the Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. This is not a remote position! Job Duties
**Essential Duties and Responsibilities include but are not limited to:** Provide support to office staff members Acts as a concierge to Meet and greet customers Obtain information for screening purposes Research, copy, scan, fax Log and track information Issue Electronic Benefits Transfer (EBT) cards Knowledge Of
Knowledge, Skills & Abilities (KSAs): Customer service and interpersonal communication skills; professionalism when explaining general information, requirements, and processes. Skill In Office equipment, scanning, faxing, copying, and printing information and documents; proficiency with keyboarding and computer applications for research. Telephone etiquette. Ability To Screen applications and/or preliminary data for eligibility determination. Selective Preference(s)
**The ideal candidate for this position will have:** One-year experience in a direct contact position working with or providing customer service, answering questions, providing general information, and resolving simple procedural issues. Experience using computer software to research, track or prepare information or correspondence. Pre-Employment Requirements If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: _Driver's License Requirements._ Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits
**The Arizona Department of Economic Security offers a comprehensive benefits package to include:** Affordable medical, dental, life, and short-term disability insurance plans Participation in the Arizona State Retirement System (ASRS) and long-term disability plans 10 paid holidays per year Vacation time accrued at 4.00 hours bi-weekly for the first 3 years Sick time accrued at 3.70 hours bi-weekly Deferred compensation plan Wellness plans Tuition Reimbursement Stipend Opportunities Infant at Work Program Rideshare and Public Transit Subsidy Career Advancement & Employee Development Opportunities Flexible schedules to create a work/life balance
_For a complete list of benefits provided by The State of Arizona, please visit our benefits page_ Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS), the State-sponsored retirement contribution plan, and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS-defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines, and effective dates. Contact Us
For questions about this career opportunity, please contact recruiter Shannon Anguiano at View phone number on jobs.institutedata.com or View email address on jobs.institutedata.com.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter at View phone number on jobs.institutedata.com or email at View email address on jobs.institutedata.com. Requests should be made as early as possible to allow time to arrange the accommodation.
Benefits of working as a Customer service representative in Phoenix, AZ:
? Opportunity to Make a Difference
? Company offers career progression opportunities
? Attractive packageCompetitive Pay
