Job Description:
Avnet is seeking a Chat Support Specialist to join our team in San Diego, California. As a Chat Support Specialist, you will be responsible for providing excellent customer service through chat support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in a similar role.
Responsibilities:- Provide efficient and accurate responses to customer inquiries via chat support- Resolve customer issues in a timely manner- Escalate complex issues to the appropriate team member or department- Maintain a high level of professionalism and customer service at all times- Conduct research to provide accurate information to customers- Collaborate with team members to improve processes and customer satisfaction- Meet and exceed performance metrics and goals- Stay up-to-date on product knowledge and company policies- Assist with other customer service tasks as needed
Requirements:- 2+ years of experience in customer service or chat support- Independent and driven personality traits- Strong communication and problem-solving skills- Ability to work in a fast-paced environment- Strong research and innovation skills- Excellent time management and organizational skills- Proficiency in Microsoft Office Suite and chat support software- High school diploma or equivalent required, Bachelor's degree preferred
Benefits:- Paid sick leave- Retirement plan- Dental insurance
Working Environment:At Avnet, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch customer service and support in a collaborative and dynamic work environment.
Deadline to Apply:May 8, 2024
Equal Opportunity Statement:Avnet is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
