Chat Support Officer

Job Description:

Ralph Lauren is seeking a part-time Chat Support Officer to join our team in San Jose, California. As an Associate Level position, the Chat Support Officer will be responsible for providing exceptional customer service and support through various chat platforms. The ideal candidate will have at least 4 years of experience in a similar role and possess the personality traits of resilience and energy.

Responsibilities:1. Respond to customer inquiries and issues promptly and professionally through chat platforms.2. Assist customers with product information, order status, and general inquiries.3. Resolve customer complaints and issues in a timely and efficient manner.4. Collaborate with other team members to ensure customer satisfaction and adherence to company policies.5. Maintain accurate records of customer interactions and transactions.

Requirements:1. At least 4 years of experience in a customer service or support role.2. Strong communication skills and ability to work well in a team environment.3. Excellent time management and organizational skills.4. Resilient and energetic personality traits.5. Ability to navigate change and thrive in a fast-paced environment.6. Must have reliable internet access and be comfortable using various chat platforms.

Benefits:1. Retirement plan2. Gym membership3. Company-provided equipment

Equal Opportunity Statement:Ralph Lauren is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and embrace the differences in our employees and are proud to provide a supportive and inclusive working environment for all individuals.

Deadline to apply: May 23, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Chat Support Officer, please submit your resume and cover letter by the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.