Chat Support Manager

Job Description:

We are looking for a Chat Support Manager to join our team at Mosaic in Chicago, Illinois. As a Chat Support Manager, you will be responsible for managing a team of chat support representatives and ensuring that they provide excellent customer service to our clients. This is a part-time position at an Associate Level with a minimum of 5 years of experience in a similar role.

Responsibilities:- Manage a team of chat support representatives and ensure they meet performance goals- Monitor chat conversations to ensure quality and provide feedback to representatives- Develop and implement training programs for chat support representatives- Monitor chat support metrics and provide regular reports to management- Handle escalated customer issues and provide resolutions- Collaborate with other departments to improve the chat support process- Stay up-to-date on industry trends and best practices in chat support

Requirements:- Minimum of 5 years of experience in a chat support role- Energetic and resilient personality traits- Strong presentation and planning skills- Excellent communication and customer service skills- Ability to work in a fast-paced environment and adapt to changing priorities- Experience managing a team of chat support representatives is a plus

Benefits:- Medical coverage- Paid sick leave- Relocation allowance

Working Environment:Be part of a company that pioneers change and sets industry benchmarks. At Mosaic, you will have the opportunity to work in a dynamic and innovative environment where your contributions are valued.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement:Mosaic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.