Call Center Representative

Job Description:

Tech Data is seeking a confident and adaptable Call Center Representative to join our team in Washington, D.C. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service or call center operations. The ideal candidate will possess strong strategic planning and presentation skills to effectively communicate with clients and colleagues.

Responsibilities:- Handle inbound and outbound calls from customers regarding product inquiries, orders, and issue resolution- Provide excellent customer service by actively listening to customer concerns and offering timely solutions- Utilize a computerized system to accurately input and track customer information and orders- Collaborate with team members to achieve department goals and targets- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Maintain a positive attitude and professional demeanor in all interactions with customers

Requirements:- 3 years of experience in customer service or call center operations- Confident and adaptable personality traits- Strong strategic planning and presentation skills- Excellent communication skills, both verbal and written- Ability to multi-task and prioritize in a fast-paced environment- Proficiency in computer systems and data entry- High school diploma or equivalent required, college degree preferred

Benefits:- Retirement plan- Travel & spending expenses- Free accommodation during travel

Working Environment:Tech Data offers a flexible environment that adapts to change with speed and efficiency. Our team values collaboration, innovation, and continuous improvement to provide the best service to our customers.

Deadline to Apply:Interested candidates must submit their application by May 25, 2024.

Equal Opportunity Statement:Tech Data is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

We strongly encourage candidates of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.