Banker Operations Specialist

Job summary
Responsible for managing branch teller area and supervising Universal Banker I rolesCoaching and developing tellers, teaching new skills, and expanding knowledgeOpening deposit accounts, processing transactions, and referring customers to business partners
Job seniority: mid-to-senior level
Responsibilities
• Manage day-to-day operations of branch teller line and supervise Universal Banker I roles• Schedule branch teller line to ensure proper coverage and meet referral goals• Be point person for audit preparation and ensure team follows procedures• Complete quarterly and annual reviews of direct reports• Coach, develop, and provide performance feedback to team• Assist Branch Manager with hiring branch teller line staff• Deliver superior customer service, maintain customer confidentiality, and initiate conversations to uncover customer needs• Maintain balancing and error record, follow operational standards, and complete required training• Meet or exceed sales referrals and maintain knowledge of products and services• Perform special projects as assigned
Requirements
• High School Diploma or GED; 1-2 years related experience or equivalent combination• Ability to work in fast-paced environment with high degree of accuracy• Trustworthy and confidential behavior• Proficient knowledge of Windows and Microsoft Office software• Excellent verbal and written communication skills• Positive and professional attitude• Ability to address and coach co-workers• Client focused and proven team player• Reliable transportation and ability to travel
Key Skills Needed
• Management• Coaching• Customer service• Sales• Communication• Problem-solving• Attention to detail• Teamwork