Location: Waterbury Housing Services (Waterbury, CT) Status: Exempt, Full-time
Hours Per Week: 40 minimally, including on-call responsibility two weeks per month, weekend hours as needed
Schedule: Mon-Fri; 8:30 am – 4:30 pm, may vary depending on need (includes two 15-minute paid breaks per day)
Scope & Purpose of Position: Responsible for supporting and guiding families and young adults to secure permanent housing. Assist in The Salvation Army's homeless services programs in the Waterbury area, including staff and financial management, program planning, implementation and evaluation, facility operations and maintenance, and community engagement.
Advocate for the mission of The Salvation Army and uphold the organization's values. Assist in program planning, evaluation, and reporting. Assist with managing a low-barrier, housing-focused shelter for unsheltered families. Ensure compliance with local, state, and federal guidelines, including the Northwest CAN policies. In the absence of the Housing Program Coordinator, provide oversight to the shelter, staff, and general operations. Maintain awareness of facility and safety needs and report concerns to the supervisor. Maintain communication with local Salvation Army Officers, following the established chain of command. Promote and ensure trauma-informed care. Be on-call for staff emergencies. Interview and recruit youth rapid rehousing candidates, provide training, ensure mandatory training is completed, complete 90-day and annual performance evaluations, and provide ongoing supervision. Serve as a backup when the program is understaffed. Train and coach case management staff to be client-centered and utilize appropriate evidenced-based techniques when working with shelter clients. Be knowledgeable of all HUD definitions and requirements for ESG and CT RRP assistance. Develop and maintain an updated list of available units; inspect housing units using HUD quality standards as guidelines. Identify, screen, and enroll eligible families in programs as appropriate. Oversee the planning and implementation of Rapid Rehousing and Supportive Housing services and activities appropriate to program objectives. Provide Crisis Intervention as needed. Provide statistical recording according to The Salvation Army's Statistical System and as required by approved licensing and funding agencies. Regularly evaluate and assess all program components to determine effectiveness in achieving goals. Network with CT ESG Provider and CT Coalition to End Homelessness to request financial assistance to eligible clients for RRP services and coordinate handling third-party payments to vendors. Work with the Divisional Advancement Department and Finance Departments to assist in preparing requests and reports to funders. Work with the Housing Program Coordinator to ensure budget compliance. Conduct case management reviews with the Youth Rapid Rehousing Case Manager, including goal setting and discharge planning. Conduct file audits and ensure compliance with Salvation Army best practices and funder requirements. Conduct home visits to families to support continued housing stability. Ensure housing plans are developed and implemented; provide regular case supervision and review and bi-weekly supervision. Ensure that confidential case records are maintained and that HMIS data is entered correctly and timely. Ensure ongoing case supervision for all consumers, including goal setting, case review, intake assessment, and discharge planning. Take referrals from statewide providers, 2-1-1, area shelters, and other portals to provide CT RRP services to "literally homeless" households. Visit Waterbury shelters regularly for screening, outreach, tenant education, Keep abreast of all changes federally and locally regarding diversion strategies, housing services, rapid rehousing, rapid exit, sheltering, and supportive housing services. Maintain awareness of potential areas for related program development. Attend all mandatory funder training and development opportunities as directed by the supervisor. Facilitate positive relationships between tenants and landlords; educate families and landlords about tenant/landlord rights and responsibilities. Identify community resources for referrals, including housing, employment, and partnership opportunities. Maintain professional, effective, and cooperative interagency relationships, including attendance at required community meetings. Bachelor's degree in human services or at least two years of experience in a related field. Ability to establish and maintain professional boundaries. Ability to maintain confidentiality in all aspects of work. Ability to work in a fast-paced environment and must work well under pressure. Demonstrated knowledge of community resources, social service agencies, and landlords. Excellent communication skills, mainly listening, mediation, and writing. Experience working with at-risk populations and persons experiencing homelessness; knowledge and belief in the "Housing First" philosophy and strategies preferred. Fluency in the English language is required. Spanish speaking ability is preferred. Minimum of one-year supervisory experience required. Minimum of two years of case management required. Must complete KeepSAfe and other required training upon hire. Skilled in Microsoft Office Suite programs required. Valid driver's license and a reliable vehicle or access to transportation required. Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army. Benefits of Working for The Salvation Army: The Salvation Army is pleased to offer a comprehensive benefits program to full-tim employees who work at least 30 hours per week.
Comprehensive health care coverage with low-cost employee premiums, co-pays, and deductibles Telehealth/online doctor visits Basic and voluntary term life insurance Short-term disability coverage and optional long-term disability coverage Supplemental insurance coverage options Flexible spending accounts for health care and dependent care Employer-funded pension plan Tax-deferred annuity plan Educational assistance Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage Eligibility for the Federal Government's Public Student Loan Forgiveness Program Most importantly – a job with a good purpose The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
