The Ivy Hotel, a member of the prestigious Relais & Chateaux organization, is the perfect place to grow. Working alongside people at the top of their professions, you accrue an understanding of hospitality and cuisine that could never be found in a book or a seminar. It's an extraordinary opportunity to build your skills and your career by learning from the best, which is why we look for people with drive, creativity and ambition. As your career develops, we will constantly open new doors for you - both within The Ivy and within the global Relais & Chateaux family of hotels. The Relais & Chateaux experience is a hallmark of service excellence that is recognized around the world.Located in the historic Mount Vernon neighborhood of Baltimore, The Ivy is easily accessible by car or bus, and is close to many of the city's museums and activities. We offer generous benefits, with plenty of time off to explore the area - or even expand your knowledge. Join us for your next adventure, where friendships are forged and acquired skills last a lifetime.At The Ivy, a F&B Server is a key position: challenging, rewarding and very important. Servers are in many ways the face of the restaurant, interacting with guests and other hotel departments at the highest level of hospitality, comporting themselves with genuine warmth, courtesy, and professionalism. Ivy Hotel F&B Servers have extensive knowledge of all menu items, ingredients, and methods of preparation; and are responsible for coordinating with hotel and restaurant staff to provide a dining experience that exceeds guest expectations.We offer:The most gorgeous working environment imaginable!Great health and dental insuranceDisability and life insurance optionsHospitality perksFree, high-quality meal when workingSubsidized learning opportunities - if you take a class that will help you do your job at The Ivy, we will pay for it!Paid vacations and holidaysRetirement savings planSupportive staff cultureExtensive career advancement opportunitiesThis is the job for you if:You love to provide personalized hospitality and to create a heartfelt sense of welcome and communityYou enjoy working as part of a close-knit teamYou know (or want to know) Baltimore inside out! And you love to offer advice and direction on what to do, where to go, and how to get thereYou think of repeat guests as members of the Ivy familyYou are interested in fine dining and the luxury hospitality businessYou use your imagination to provide moments of magic for guests. What would knock their socks off?You are flexible, quick-thinking and able to multi-taskYou have high standards of personal groomingYou are discreetYou have integrityJOB DUTIESEnsure proper setup of all service areasMaintain a working knowledge of the menu(s) and ingredients, be fully conversant with food and beverage options offered in the mansion, and provide explanations as requestedMaintain an enjoyable dining experience: delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glassesEnter all orders into the POSBe responsible for the running of your station, private function, or room serviceEnsure that company policies, vision statement, and departmental objectives are followed at all timesObtain feedback from guests to improve service and pass it on to managementGreet all guests and owners by appropriate title and last nameContribute to the formulation and review of risk assessment for the work areasTake responsibility for monitoring and reporting any health and safety issues to managementEmploy safe practices, act as a role model, and provide guidance to staff to ensure that their safety and that of guests is protectedBe fully aware of the hotel's fire and safety procedures and health and safety regulationsLiaise with managers to ensure tight stock control and budgeted margins are achievedCommunicate with management to ensure products, supplies, and equipment are ready and available for the execution of serviceEnsure all appliances, fixtures, and fittings are safe and work in accordance with health & safety regulations, and report any faults to managementAssist with special events as neededReport for duty on time and in full uniform, according to appearance and grooming standardsPHYSICAL REQUIREMENTSWalking, bending, kneeling, lifting, climbing and carryingAbility to transport objects such as highchairs, bins, glass racks and other restaurant/hotel equipment and lift up to 50 pounds. Hot liquids in large containers must be carefully transportedFast-paced mobility for long periods of timeClose vision, color vision and the ability to adjust focusAbility to tolerate heat from proximity to stoves and burnersAbility to safely use knives, slicers, mixers, etc.The kitchen floor may be slippery and wetThe noise level in the work environment is usually loudServer may be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areasThe server may be exposed to individuals under the influence of alcohol. Work is performed in a hotel, restaurant and kitchen environmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential dutiesEXPERIENCEHigh School diploma or equivalentTwo years of related experience and/or Culinary Program curriculum, or equivalent combination of education and experienceHigh level of professionalismKnowledge of the area, or willingness to learnIf you think you are made for this job, we can't wait to meet you.The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.
