Full job description Title: Women's Advocate
Reports To: Director of Residential Services
The Women's Safe House (TWSH) is the oldest and largest provider of emergency services to women and children experiencing domestic violence. We also work with women and families experiencing sexual assault, stalking and human trafficking. TWSH is a 24-hour facility. We are an active member of the State of Missouri and National Coalitions Against Domestic and Sexual Violence.
Description of Duties :
· Answers the Crisis Intervention Hotline; provides services including, but not limited to: Compassionate and Trauma-Informed Listening and Communication; Establishing Rapport; Assessment of Danger/Risk and Needs; Validating Feelings; Providing Support, Safety Planning, and Referrals (e.g., Medical, Mental Health, Legal Remedies, etc.)
· Coordinates and re-evaluates services, along with the Director of Residential Services, to ensure that the provision of services complies with the organization's policies, procedures and practices. Makes recommendations for changes as necessary.
· Handles data reporting collection and quality assurance pieces in accordance with applicable laws, funding requirements and TWSH's Standard Operation Procedures (SOPs).
· Ensures adequate coverage of the Crisis Intervention Hotline during shifts.
· Collects data as required from Apricot (a complete client database and reporting solution for domestic and sexual assault agencies), Telephone Logs, etc.
· Assists in ensuring that data is accurately reported in Vela and data is available to send from Vela to MCADSV, United Way, Department of Public Safety and other state and local funders.
· As a primary service provider during the shift, provides trauma-informed personal advocacy and support to callers and residents.
· Works alongside Case Management staff (e.g., Residential, Aftercare and Life Coach/LPC) and other TWSH team members in accordance with "The Women's Safe House (TWSH) Provision of Services Flow Chart."
· Monitors the shelter for safety.
· Follows quality assurance standards and recommendations.
· Cleans rooms and packs resident's belongings as needed.
· Assists with chores and general building cleaning including, but not limited to, sterilizing of community spaces, all water coolers during each shift, cleaning and maintaining utility, linen and other closets, and handling the disposal of items left behind by residents already exited from shelter.
· Assist in the care and maintenance of the shelter. Assist in shelter operations as requested by management
· Complete shelter intake, orientation, and other related forms as required
· Provide/arrange transportation for clients who are appropriate for shelter
· Ensure client confidentiality as outlined in confidentiality policy
· Assists in monitoring Crisis Intervention Hotline and Orientation processes and activities including those documented by TWSH staff and volunteers. Reports progress to the Director of Residential Services as needed.
· Collects National Family Violence Prevention and Services Act (FVPSA) and other surveys at regular intervals as needed.
· Regularly attends meetings with partners and attends community meetings and events as needed. Assists in developing protocol for those victims needing assistance but not needing shelter.
· Provides other direct services to program participants as scheduled and necessary which includes assisting with childcare.
· Attends scheduled staff meetings and trainings.
· Assists in the training of volunteers, practicum students and new staff as assigned.
· Perform other duties related to supporting participants and their dependent children in a trauma informed manner as assigned.
· Provides Healthy Advocacy Life Skills
· Must engage clients in group participation at time behaving as a facilitator.
Requirements and Skills: · High School Diploma /4 years of work experience
· Preferred 2 years of college or related work experience.
· Preferred knowledge of domestic violence and the empowerment of individuals.
· Proficient in Microsoft Word, Excel, PowerPoint and General Data Processing Programs.
· Direct services, advocacy, and crisis intervention experience.
· Public speaking and writing skills.
· Must have own reliable transportation, valid driver's license and automobile insurance.
Other Knowledge/Skills/Abilities: · Demonstrate the ability to work well with people of various ethnic, racial, and socioeconomic backgrounds.
· Strong ability to build interpersonal relationships and effectively communicate across teams.
· Must adhere to TWSH policies, procedures, and standards including, but not limited to, confidentiality assisting victims of crime and similar practices.
· A deep appreciation and understanding of the issues of trauma and domestic violence.
· Willingness and ability to convey warmth, compassion, respect and non judgment to people experiencing domestic violence.
· Ability to adhere to safety policies, procedures and practices including, but not limited to wearing rubber sole shoes when lifting and carrying items.
Working and Physical Conditions: · This position will work within an organization serving women and children residing in a domestic violence shelter (confidential location).
· Ability to adhere to safety policies, procedures and practices including, but not limited to wearing rubber sole shoes when lifting and carrying items
· Able to lift up to 25 pounds.
· The Women's Safe House is an equal opportunity employer.
Please forward Cover Letter and Resume to
Job Type: Full-time
Pay: From $16.20 per hour
Expected hours: 40 per week
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Patient demographics:
Adolescents Adults Children Older adults Schedule:
8 hour shift Ability to Relocate:
St. Louis, MO: Relocate before starting work (Required) Work Location: In person
