At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we've grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we're working better, smarter and faster than ever—and setting our sights even higher. We're building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other's passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth
Job Description In a time of unprecedented expansion, we are seeking a WMS Supervisor to work at our 1,000,000 square-foot distribution campus in Garland, Utah. In this role, you will lead the on-site distribution support group (Super Users). Responsibilities include providing on-site WMS, WES and general systems support to ensure our systems are stable, reliable and effectively supporting operational needs. In addition, you will partner with other on-site resources to ensure effective IT service is provided to distribution campus users and identify changes and opportunities that support a culture of continuous improvement. This position requires training in Midway, Kentucky, at one of our distribution centers.
A day on the job looks like this: Provide direction and coaching to direct reports; manage workload of support team Provide technical support to DC management and end users?? Facilitate timely problem/issue identification, communication/escalation, troubleshooting and resolution?? Configure and assist in maintaining system dashboards, reports and queries to support evolving business processes?? Administer users/devices and maintain system security and user profiles?? Assist with identification of system and process improvements?? Assist with building UAT scenarios and leading testing team efforts on WMS/WES enhancements or fixes Collaborate with central IT development and support teams to effectively develop and test WMS enhancements, integration changes and system upgrades?? Collaborate with and assist other on-site IT infrastructure support resources as needed? Qualifications Got the skills and experience? Here's what we're looking for: 3+ years warehouse, distribution center or manufacturing application support experience preferred (HighJump WMS and/or Pyramid WCS administration experience a plus)?? Experience leading an on-site team preferred SQL knowledge and basic technical troubleshooting skills?? Experience with distribution center processes, technologies and integrations (RF devices, telnet, conveyor systems, barcode printing, shipping systems, etc.)?? Highly motivated self-starter with strong verbal and written communication skills?? Demonstrated ability to work independently and to effectively organize and prioritize workload of direct reports within a fast-paced, customer-focused environment ??? Possesses excellent attention to detail, operates with sense of urgency and has strong problem-solving skills?? Understanding of distribution operational workflow Additional Information And here's our end of the bargain! Competitive compensation based on skills and experience , plus a bonus plan Paid leave for new parents to support work/life balance and family bonding Excellent medical/dental and vision coverage—EPO, PPO and HSA 401(k) retirement plan with company contribution (because you will retire someday) Flexible benefits—choose what you like, ignore the rest Generous employee discount Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.
We know we couldn't do the extraordinary things we're doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it's a great experience to be part of. Day in and day out, we give everything we've got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we're constantly on the lookout for people to join us. So if you're a down-to-earth professional who shares our desire for making a difference, we'd love to hear from you.
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Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.
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