Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.
Requisition ID :15317 Employment Type : Full Time
Job Category : Business Development
Work Location : Davidson, NC (CSC)
State or Province : North Carolina (US-NC)
Potential Work Location : BRIEF POSITION SUMMARY: The Channel Manager is integral to helping our wholesale division fulfill its goals of growing our small to medium reseller accounts. The position requires the ability to oversee account relationships, any related projects, develop new accounts, manage pricing and create partner sales pitches as to why their company should be part of our program. This position requires establishing and developing relevant personal contacts in the industry to develop leads, in addition to proven experience in large account management, supplier relationship management and successful customer acquisition and retention.
This position includes regular interaction with various stakeholders; the sales organization, category teams, supply chain team, customers and the marketing communications team. The Channel Manager is also responsible for using sales, profit, customer, consumer, and competitor data to make informed decisions regarding tactical execution of channel marketing strategies that align with business objectives
DUTIES and RESPONSIBILITIES: Go-to-Market Support: Business development - new customer acquisition and expansion/growth within existing customer base Coordinates the development and distribution of digital merchandising content (product data, copy, images) Interacts with our customers and account managers across channels to provide feedback on how to improve business performance Develops a thorough competitive and situational assessment of the channel to support strategic planning and annual marketing planning Creates and drives marketing programs to meet strategic growth objectives and to grow sales among customers Collaborates with sales team and category team to position products commercially that align with strategic goals Works alongside sales, category managers, and marketing communications teams to engineer brand strategies and tactics at the customer level Actively seeks out and understand distributor and end user VOC through regular contact to successfully establish new promotions and programs to meet end-user needs Works closely with product teams to effectively launch new product promotions Monitors/tracks and analyzes the effectiveness of all programs to support reporting, course corrections, and decision-making Project & Change Management: Forms relationships with Sales leaders across the organization to understand how our team can better support the development of larger resellers, while growing sales overall for the company Acts as a thought leader to support accounts in developing an omni-channel relationship with resellers Develops and delivers training to stakeholders within sales organization on the distribution management, go-to-market strategy, digital merchandising support, etc. relative to wholesale. Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required. INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION and EXPERIENCE: Bachelor's Degree in Business, Communications, Merchandising, Marketing, or relevant equivalent experience required. Five years of experience working in project and account management required. Experience working industrial distribution market preferred. Experience working with sales teams preferred. SKILLS: Ability to build strong relationships, highly customer service oriented, organized, a strong communicator and resourcefulness required. Excellent organizational, written and verbal communication, and interpersonal skills required. Strong presentation skills required. Excellent computer skills (Excel, PowerPoint, Word) required; SAP skills is a plus. Strong knowledge of principles and methods for pricing, promoting, and placing products required. Data analytic skills (ability to gather, analyze, and interpret data) required. Experience conducting and analyzing market research, then turning findings into actionable projects required. Experience measuring and tracking success required. OTHER REQUIREMENTS: A valid driver's license and the ability to travel is required. Why MSC People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.
