Welcome Desk Receptionist

Job summary
Customer Service Representative (CSR) positionResponsible for delivering a consistent Five-Star Customer Service ExperienceSupports store operations and provides exceptional service to customers
Job seniority: entry level
Responsibilities
• Welcome and assist customers in person, over the phone, and through virtual chats• Resolve customer concerns and escalate when necessary• Promote alteration services and personalization options• Maintain store standards and engage in inventory management procedures• Process sales transactions and assist with sales promotions
Requirements
• High school diploma or 1-2 years of retail experience• Ability to communicate effectively and adapt to customer needs• Strong problem-solving and conflict resolution skills• Knowledge of dress alterations and fashion industry• Ability to lift up to 25 pounds and perform physical tasks as needed
Key Skills Needed
• Customer service• Communication• Problem-solving• Conflict resolution• Inventory management• Sales• Attention to detail
Benefits
• Rewarding environment and competitive pay• Team bonus• Dayforce Wallet - Get Paid Early!• Generous Team Member Discount• Vision care• Supplemental insurances• 401K program• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits• Pet insurance