Welcome Desk Receptionist

Job summary
The Customer Service Representative (CSR) provides a consistent Five-Star Customer Service Experience.Responsibilities include welcoming and assisting customers, managing customer flow, resolving conflicts, and promoting alteration services.Additional duties include maintaining store standards, processing transactions, and supporting sales promotions.
Job seniority: entry level
Responsibilities
• Welcome and assist customers with genuine enthusiasm, both in person and over the phone• Manage customer flow and ensure a Five-Star Customer Service experience• Resolve customer concerns and escalate when necessary• Promote alteration services and personalization options• Maintain store standards and high standards of dress• Respond to customer questions and provide product and service information• Build and maintain long-term customer relationships• Process orders and ensure first quality standards for merchandise• Support cash wrap behaviors and accurately process transactions• Assist with sales promotions and visual updates• Perform other duties as assigned
Requirements
• High school diploma or equivalent, or 1-2 years prior retail experience• Ability to communicate clearly and concisely• Problem-solving and conflict resolution skills• Knowledge of alteration services• Ability to maintain store standards and follow operational checklists• Excellent phone skills• Ability to multitask and provide exceptional service to multiple customers• Ability to lift up to 25 pounds• Good vision and ability to use computer and electronic devices• Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, and crawl as required
Key Skills Needed
• Customer service• Communication• Problem-solving• Conflict resolution• Sales• Inventory management
Benefits
• Rewarding Environment and Competitive Pay• Team Bonus• Dayforce Wallet – Get Paid Early!• Generous Team Member Discount• Vision Care• Supplemental Insurances- Critical Illness, Hospital Indemnity, and Accidental Injury• 401K Program• Discount for Identity Theft Protection• Discounts for Home and Auto Insurance• Discounts for Mobile• Legal Benefits (MetLife Hyatt Legal Plans)• Pet Insurance